Shipping policy
Last updated: September 25, 2026
At Temple Hut, we're committed to ensuring a smooth and transparent delivery experience. Every order is carefully sourced, quality-checked, and prepared with attention and care, so your products arrive safely and ready to bring comfort and calm into your home.
Order Processing Time
Once an order is placed, our fulfillment partner begins working on it right away. Processing — which includes purchasing the item, quality checking it, packaging it, and printing the shipping label — typically takes 1–3 business days. In some cases, due to factors outside our direct control such as temporary stock shortages, delays in goods reaching the fulfillment warehouse, or increased order volume during peak seasons and public holidays, processing may extend up to 5 business days.
Orders are sent to our fulfillment partner automatically as soon as they're placed, so we're unable to change an order after purchase, including the shipping address. You can cancel your order at any time before it ships: email us at support@templehut.com with your order number as early as possible and you'll receive a full refund once the cancellation is confirmed (this can take up to 48 hours). If you need to change something, you can cancel and place a new order. Once an order has shipped, it can no longer be cancelled or changed. Full details are in our Refund Policy.
Orders are dispatched Monday through Friday, excluding public holidays observed by our fulfillment partner.
Shipping Times
Once your order has been processed and dispatched, delivery times depend on your location. Below are the estimated timeframes provided by our fulfillment partner:
| Location | Estimated Delivery Time* |
|---|---|
| United States | 7–10 business days |
| Canada | 8–11 business days |
*Estimates exclude our 1–3 business day processing period (up to 5 business days during peak periods). Total time from order placement to delivery is typically processing time plus the estimated shipping time above. We currently ship to the United States and Canada; additional destinations will be added as they become available.
Please note that shipping times are estimates only, are not guaranteed, and may be affected by factors beyond our control, such as customs processing, severe weather, strikes, or carrier delays.
Tracking Information
All orders include a tracking number. You will receive a Shipping Confirmation email once your package has been dispatched to the carrier facility. Please allow 3–5 business days for tracking data to become active in the system. If your tracking number still shows no activity after that period, contact us at support@templehut.com and we'll look into it for you.
Multiple-Item Orders
If your order contains multiple items, they may be shipped separately depending on inventory location. In this case, each package will have its own tracking number, and packages may arrive on different days.
Shipping Fees
Temple Hut currently offers free shipping on all orders to the United States and Canada. Shipping costs, if any apply to future destinations, will be clearly calculated and displayed at checkout before you complete your purchase.
Customs, Duties & Taxes
Our products ship internationally from our fulfillment partner's warehouse.
United States: import duties and tariffs are already covered in the price you pay. You won't be asked to pay any additional import charges on delivery.
Canada: your order may be subject to import duties, taxes, or brokerage and handling fees assessed by Canadian customs when it arrives. These charges are set by the local authorities, are not included in the price you pay us, and are payable by the recipient. We have no control over whether they are applied or how much they are.
Our fulfillment partner does not accept physical returns, so a package that is refused at delivery, or returned because these charges were not paid, cannot be recovered. Refunds are not available in this case. If you have any questions about possible charges, please contact us at support@templehut.com before ordering.
Delayed or Lost Packages
If your tracking shows no movement, remains stuck in transit, or your order has not arrived within 30 days of the estimated delivery window above, contact us at support@templehut.com and we will open an investigation with the carrier and our fulfillment partner. Carrier investigations can take up to 15 business days to conclude. Depending on the outcome, we will resend your order or issue a full refund.
Packages Marked as Delivered
Temple Hut is not responsible for packages lost or stolen after being marked "Delivered" by the carrier. If your tracking status shows "Delivered" but you did not receive your package, please contact the carrier directly to file a claim, and reach out to us at support@templehut.com so we can assist where possible.
Damaged, Defective or Incorrect Items
If your item arrives damaged, defective, incorrect, or incomplete, please email us within 14 days of delivery at support@templehut.com, including:
- Proof of purchase (your order confirmation email with order number);
- Clear photos or a short video of the product and its original packaging showing the issue;
- A brief description of the problem.
You will not need to send the item back to us. Claims submitted after this window will be reviewed on a case-by-case basis and may not be eligible for a refund or replacement. Full details are set out in our Refund Policy.
Incorrect Shipping Address
Customers are responsible for ensuring the shipping address entered at checkout is correct. Because orders are sent for processing automatically, we are unable to correct an address after purchase. If you notice a mistake, contact us before the order ships so we can cancel it and you can place a new order with the right address. Once an order has shipped, we cannot retrieve or reroute the package, and refunds are not available for issues caused by an incorrect address.
Changed Your Mind?
If your order arrives as described but isn't quite right for you, contact us within 30 days of delivery and we'll issue store credit for the price you paid for the item, with nothing to ship back. See our Refund Policy for the full terms.
Questions & Support
We're always here to help. For shipping questions or assistance, contact our support team at support@templehut.com.