Shipping policy

Last updated: July 12, 2026

At Temple Hut, we’re committed to ensuring a smooth and transparent delivery experience. Every order is carefully sourced, quality-checked, and prepared with attention and care, so your products arrive safely and ready to bring comfort and calm into your home.

Order Processing Time

Once an order is placed, our fulfillment team begins working on it right away. Processing — which includes purchasing the item, quality checking it, packaging it, and printing the shipping label — typically takes 1–3 business days. In some cases, due to factors outside our direct control such as temporary stock shortages, delays in goods reaching our fulfillment warehouse, or increased order volume during peak seasons and public holidays, processing may extend up to 5 business days.

If you need to update your shipping address or cancel your order, please contact us at support@templehut.com as soon as possible. We will do our best to accommodate changes requested within 12 hours of purchase; once an order has entered processing, we are unable to make any changes, including address modifications or cancellations.

Orders are dispatched Monday through Friday, excluding U.S. federal holidays.

Shipping Times

Once your order has been processed and dispatched, delivery times depend on your location. Below are estimated timeframes based on average carrier transit data for our products:

*Estimates exclude our 1–3 business day processing period (up to 5 business days during peak periods). Total time from order placement to delivery is typically processing time plus the estimated shipping time above. We currently ship to the United States and Canada; additional destinations will be added as they become available.

Please note that shipping times are not guaranteed and may be affected by factors beyond our control, such as customs processing, severe weather, strikes, or carrier delays.

Tracking Information

All orders include a tracking number. You will receive a Shipping Confirmation email once your package has been dispatched to the carrier facility. Please allow 3–5 business days for tracking data to become active in the system.

Multiple-Item Orders

If your order contains multiple items, they may be shipped separately depending on inventory location. In this case, each package will have its own tracking number.

Shipping Fees

Temple Hut currently offers free shipping on all orders to the United States and Canada. Shipping costs, if any apply to future destinations, will be clearly calculated and displayed at checkout before you complete your purchase.

Customs, Duties & Taxes

For international orders, Customs or import duty fees may apply depending on your country. These charges are not included in the order price and are the responsibility of the customer. If a shipment is refused or returned due to unpaid customs charges, the customer is responsible for any return shipping fees, and the product refund (if applicable) will be issued minus those costs once the package is received back at our facility.

Lost, Stolen, or Damaged Packages

Temple Hut is not responsible for packages lost or stolen after being marked as "Delivered" by the carrier. If your tracking status shows "Delivered" but you did not receive your package, please contact the carrier directly to file a claim, and reach out to us at support@templehut.com so we can assist where possible.

If your item arrives damaged, defective, incorrect, or incomplete, please email us within 7 days of delivery at support@templehut.com, including:

• Proof of purchase (your order confirmation email with order number);
• Photos of the damaged product and its packaging;
• A brief description of the issue.

Claims submitted after this window will be reviewed on a case-by-case basis and may not be eligible for a refund or replacement.

Incorrect Shipping Address

Customers are responsible for ensuring the shipping address entered at checkout is correct. If an incorrect address was entered, and the order has already been processed, we cannot retrieve or reroute the package. Refunds are not available for issues caused by incorrect addresses.

For more information on refunds, returns, or exchanges, please see our Return & Refund Policy.

Questions & Support

We’re always here to help. For shipping questions or assistance, contact our support team at: support@templehut.com