FAQ

We're here to help!
Below, you'll find the answers to the most frequently asked questions about ordering, shipping, delivery and payment of our products.

If you have any additional questions, please don't hesitate to contact us at support@templehut.com

1. Ordering and Shipping

How do I place an order?

Simply select your favorite product, choose the quantity, and click “Add to cart.” Then proceed to checkout and follow the secure payment steps.

How long does it take to process an order?

Orders are processed within 1–3 business days (up to 5 during peak periods). As soon as your order ships, you'll receive a confirmation email with your tracking number.

How is my order shipped?

Every order ships free and with tracking from our fulfillment partner's warehouse in China. You'll receive your tracking number by email as soon as your order ships.

Where do you ship?

We currently ship to the United States and Canada.

Can I change or cancel my order?

You can cancel your order at any time before it ships. Email support@templehut.com with your order number as early as possible and you'll receive a full refund once the cancellation is confirmed (this can take up to 48 hours). Orders are sent for processing automatically, so we can't change an order after purchase, including the shipping address. If you need to change something, cancel the order before it ships and place a new one.

2. Delivery

When can I expect delivery?

After processing, delivery usually takes 7–10 business days in the United States and 8–11 business days in Canada. Delivery times are estimates and can be affected by carrier or customs delays.

Will I pay customs or import fees?

United States: no. Import duties and tariffs are already covered in the price you pay, so there's nothing extra to pay on delivery.

Canada: your order may be subject to import duties, taxes or brokerage fees charged by Canadian customs, which are paid by the recipient.

What if my order arrives damaged or doesn't work?

Email support@templehut.com within 14 days of delivery with your order number and clear photos or a short video of the product and its original packaging. We'll send a replacement or a full refund, whichever you prefer, subject to availability. You won't need to ship anything back, so please keep the packaging until you're happy with your order.

Can I track my order?

Yes. You'll receive a tracking link by email as soon as your order ships. Tracking can take 3–5 business days to show its first updates.

3. Payment

What types of payments are accepted?

We accept major credit and debit cards and the other payment methods shown at checkout.

When can I get a refund?

You'll receive a full refund if your order arrives damaged, defective, incorrect or incomplete (and you prefer a refund to a replacement), if it's lost in transit, or if you cancel it before it ships. If you simply change your mind, we offer store credit instead (see below). Full details are in our Refund Policy.

Is my payment secure?

Yes. Checkout is handled by Shopify and your payment details are encrypted. We never see or store your full card number.

 4. Refunds & Store Credit 

What if I change my mind?

If your order arrived as described but isn't quite right for you, email us within 30 days of delivery and we'll issue store credit for the price you paid for the item. You won't need to ship anything back. Store credit can't be exchanged for cash and is limited to one request per customer. Because items aren't returned, we don't offer cash refunds for a change of mind.

How do I receive my refund?

Once your request is approved, your refund is processed within 3–5 business days to your original payment method. Your bank may take another 2–4 business days to post it. You won't need to send anything back.

5. Product & Care

How do I clean and care for the product?

Unplug the lamp and wipe it with a soft, dry cloth. Avoid water and cleaning products, which can damage wood, resin and electronics.

Will my lamp look exactly like the photos?

Some of our lamps are made by hand, so the grain, color and exact size can vary slightly from piece to piece, and natural wood may show small marks or cracks. The design is always the one shown on the product page.

Do you offer a warranty?

Every order is covered if it arrives damaged, defective, incorrect or incomplete: contact us within 14 days of delivery and we'll replace it or refund you, with nothing to ship back. See our Refund Policy for the full terms.