FAQ

We're here to help!
Below, you'll find the answers to the most frequently asked questions about ordering, shipping, delivery and payment of our products.

If you have any additional questions, please don't hesitate to contact us at support@templehut.com

1. Ordering and Shipping

How do I place an order?

Simply select your favorite product, choose the quantity, and click “Add to cart.” Then proceed to checkout and follow the secure payment steps.

How long does it take to process an order?

All orders are processed within 1–3 business days. Once shipped, you’ll receive a confirmation email with tracking details.

What shipping method you use?

We use trusted logistics partners to ensure fast and reliable delivery. Shipping is always trackable and insured.

Do you ship internationally?

At this time, we do not ship internationally. However, keep na eye out as we grow. We certainly hope to be in your country soon!

2. Delivery

When can I expect delivery?

Standard delivery takes 5–12 business days, depending on your location.

What is the delivery process?

Your package will be carefully packed, shipped with a tracking number, and delivered right to your door.

What do I do if the product arrives damage?

Please contact us immediately with a photo of the item. We’ll send a replacement or full refund, no worries.

Can I track my order?

Yes! You’ll receive a tracking link via email as soon as your order ships.

3. Payment

What types of payments are accepted?

We accept all major credit cards and other secure payment methods at checkout.

Can I request a refund?

Yes. Refund eligibility depends on the specific product purchased, as each item may have its own return/refund timeframe. Please refer to the Refund section on each product page for full details. If you still have questions, our support team will be happy to assist you.

Is my payment secure?

Yes, our checkout is SSL encrypted and certified to keep your payment details safe.

4. Returns

What are the deadlines and procedures for making a return?

Return periods may vary depending on the product. For the most accurate information, please check the Returns section on the product page. Once your request is confirmed, we’ll guide you step by step through the return process to ensure it’s quick and hassle-free.

How do I receive my refund?

Refunds are processed to your original payment method within 3–7 business days after we receive the returned product.

5. Product & Care

Are the products safe for children?

Yes, all our products are made from non-toxic, child-safe materials.

How do I clean and care for the product?

Simply wipe with a soft, damp cloth. Avoid using harsh chemicals to preserve the material’s quality.

Do you offer a warranty?

Yes, all our products include a 12-month warranty against manufacturing defects.