Refund policy
Last updated: July 12, 2026
At Temple Hut, your peace of mind matters to us. We want every piece you choose to feel right in your home — and if something goes wrong with your order, we're here to make it right.
Refund & Replacement Eligibility
Because our products are shipped directly from our fulfillment partners, we do not require items to be physically returned in order to receive a refund or replacement. Instead, eligibility is based on the situation below and the evidence provided.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, incorrect, or incomplete, please contact us at support@templehut.com within 14 days of delivery, including:
- Proof of purchase (your order confirmation email with order number);
- Clear photos or a short video of the product and its packaging showing the issue;
- A brief description of the problem.
Once reviewed, we will offer a full refund or a replacement, whichever you prefer, subject to product availability. You will not need to send the item back to us. Claims submitted after this window will be reviewed on a case-by-case basis and may not be eligible for a refund or replacement.
Order Not Delivered or Lost in Transit
If your tracking shows no movement, remains stuck in transit, or your order has not arrived within 30 days of the estimated delivery window shown in our Shipping Policy, please contact us at support@templehut.com and we will investigate with the carrier and our fulfillment partner. Depending on the outcome, we will resend your order or issue a full refund.
If tracking shows your order as "Delivered" but you did not receive it, please first contact the carrier directly to file a claim, and reach out to us at support@templehut.com so we can assist where possible.
Order Cancellation
If you need to cancel your order, please contact us at support@templehut.com within 12 hours of purchase. We will do our best to accommodate cancellation requests made within this window; once an order has entered processing, we are unable to cancel or modify it, including address changes.
What's Not Covered
- Change-of-mind requests after an order has been delivered. Since we do not require physical returns, we're unable to offer refunds simply because an item is no longer wanted — if this happens, please reach out to us at support@templehut.com and we'll do our best to find a solution, such as store credit, on a case-by-case basis;
- Orders confirmed as delivered by the carrier's tracking information, unless a non-delivery certification from the carrier or postal authority is provided;
- Items marked as Final Sale or Non-returnable at checkout;
- Claims submitted after the applicable window listed above;
- Issues caused by an incorrect shipping address entered at checkout, once the order has already been processed.
Refunds
Once your request is reviewed and approved, your refund will be processed within 3–5 business days and automatically applied to your original method of payment. There is often some processing time between financial institutions before a refund is posted (typically 2–4 business days). If you have not received your refund after this time-frame, please email us at support@templehut.com and allow us the opportunity to investigate further.
Exchanges
If you'd like a different model or color instead of a refund, contact us at support@templehut.com and we'll do our best to arrange an exchange, subject to product availability at the time of your request.
Gift Purchases
If you received a Temple Hut item as a gift and it arrives damaged, defective, or incorrect, the same process above applies — reach out to us at support@templehut.com with your proof of purchase and evidence, and we'll issue a refund or replacement. Refunds for gifted items are issued as store credit rather than to the original purchaser's payment method.
Feedback
We truly value your feedback. If you have suggestions or wish to share your experience, please contact us at support@templehut.com. Every message helps us refine and improve the Temple Hut experience.