Refund policy

Last updated: September 25, 2026

At Temple Hut, your peace of mind matters to us. We want every piece you choose to feel right in your home — and if something goes wrong with your order, we're here to make it right.

Because our products are shipped directly from our fulfillment partners, we do not require items to be physically returned. Eligibility is based on the situations described below.

Damaged, Defective or Incorrect Items

This is a limited warranty and applies to all Temple Hut products.

If your item arrives damaged, defective, incorrect, or incomplete, please contact us at support@templehut.com within 14 days of delivery, including:

  • Proof of purchase (your order confirmation email with order number);
  • Clear photos or a short video of the product and its original packaging showing the issue;
  • A brief description of the problem.

Once reviewed, we will offer a full refund or a replacement, whichever you prefer, subject to product availability. You will not need to send the item back to us. Please keep the packaging until you're happy with your order, as we may ask to see it.

Claims submitted after this window will be reviewed on a case-by-case basis and may not be eligible for a refund or replacement. Claims are subject to an outer limit of 90 days from the date of purchase, after which we are unable to process refunds or replacements.

Please note that this warranty covers the product itself. If the outer packaging arrived damaged but the product inside is intact and works as expected, we're unable to process a claim for the packaging alone.

Changed Your Mind? Store Credit

If your order arrived as described but it isn't quite right for you, contact us at support@templehut.com within 30 days of delivery and we'll issue store credit for the price you paid for the item. You will not need to ship anything back to us.

We'll ask you a couple of short questions about what didn't work for you — this genuinely helps us improve our products and our descriptions — and then add the credit to your Temple Hut account.

  • Store credit can be used toward any future purchase on templehut.com and is applied at checkout when you're signed in to your account.
  • Store credit cannot be exchanged for cash or transferred to another person.
  • Store credit for a change of mind is limited to one request per customer.

Because items are not returned, we do not offer cash refunds for a change of mind.

Order Not Delivered or Lost in Transit

If your tracking shows no movement, remains stuck in transit, or your order has not arrived within 30 days of the estimated delivery window shown in our Shipping Policy, please contact us at support@templehut.com and we will open an investigation with the carrier and our fulfillment partner. Carrier investigations can take up to 15 business days to conclude. Depending on the outcome, we will resend your order or issue a full refund.

If tracking shows your order as "Delivered" but you did not receive it, please first contact the carrier directly to file a claim, and reach out to us at support@templehut.com so we can assist where possible.

Order Cancellation and Changes

You can cancel your order at any time before it ships. Email us at support@templehut.com with your order number and we'll submit the cancellation to our fulfillment partner right away. Once the cancellation is confirmed, you'll receive a full refund to your original payment method.

Orders usually ship within 1–3 business days, so please contact us as early as possible. A cancellation can take up to 48 hours to be confirmed, and if your order ships in the meantime, it can no longer be cancelled.

Orders are sent to our fulfillment partner automatically as soon as they're placed, so we're unable to change an order after purchase, including the shipping address, product or color. If you need to change something, you can cancel the order before it ships and place a new one.

What's Not Covered

  • Cash refunds for a change of mind (see "Changed Your Mind? Store Credit" above);
  • Repeat store credit requests for a change of mind, which are limited to one per customer;
  • Orders confirmed as delivered by the carrier's tracking information, unless a non-delivery certification from the carrier or postal authority is provided;
  • Items marked as Final Sale or Non-returnable at checkout;
  • Claims submitted after the applicable window listed above;
  • Issues caused by an incorrect shipping address entered at checkout, once the order has shipped;
  • Damage caused by misuse, accident, modification, or use of the product other than as described in its product page.

Refunds

Once your request is reviewed and approved, your refund will be processed within 3–5 business days and automatically applied to your original method of payment. There is often some processing time between financial institutions before a refund is posted (typically 2–4 business days). If you have not received your refund after this time-frame, please email us at support@templehut.com and allow us the opportunity to investigate further.

Exchanges

If your order qualifies for a refund or replacement under this policy and you'd prefer a different model or color instead, contact us at support@templehut.com and we'll do our best to arrange an exchange, subject to product availability at the time of your request.

Gift Purchases

If you received a Temple Hut item as a gift and it arrives damaged, defective, or incorrect, the same process above applies — reach out to us at support@templehut.com with your proof of purchase and evidence, and we'll issue a refund or replacement. Refunds for gifted items are issued as store credit rather than to the original purchaser's payment method.

Your Statutory Rights

Nothing in this policy limits any statutory rights you may have under the consumer protection laws of your state, province or country. Where local law provides remedies beyond those described here, those rights continue to apply.

Feedback

We truly value your feedback. If you have suggestions or wish to share your experience, please contact us at support@templehut.com. Every message helps us refine and improve the Temple Hut experience.